This Isn’t Theory. This Is Personal.
We started PDRM Consulting because we lived it.
For years, we watched talented founders—especially women and underrepresented entrepreneurs—pour everything into their businesses, only to hit walls they didn’t see coming. They’d burn out not from lack of hustle, but from carrying unmanaged risk. They’d build incredible products nobody would pay for. They’d become prisoners of their own success, unable to step away. They’d be one security incident away from losing everything.
We saw this pattern because we’d navigated it ourselves—in corporate roles, as consultants, and eventually as business owners building something we could stand behind.
We’re Heather and John Miller. We’ve been married for over 20 years, we’re both engineers by training, and we’ve taken completely different paths that somehow led us to the same conclusion: sustainable businesses aren’t built on hustle—they’re built on reducing the three risks that actually cause burnout.
Why We Focus on Founder, Product, and Cyber Risk
Most consulting focuses on one slice of the problem. But risk doesn’t work in silos—and neither does burnout.
If you’re trapped as the bottleneck in every decision (founder risk), it doesn’t matter how good your product is. If your business model doesn’t actually work (product risk), working harder won’t fix it. And if you’re vulnerable to threats that could wipe you out overnight (cyber risk), none of it matters.
We built PDRM Consulting around this reality. Product Development and Risk Management isn’t just our name—it’s our framework for helping founders build businesses that can actually support their lives.
Who We Are
Heather Miller is a product leader who’s spent her career solving problems others couldn’t. She’s led product initiatives at companies like Philips and NetHealth, launched a telehealth platform in record time, and become known as the person who makes complex challenges manageable.
She holds a BS in Bioengineering from the University of Pittsburgh, an MBA from Western Governors University, and is a Certified Scrum Product Owner (CSPO) with certifications in Evidence-Based Management and Product Leadership. She’s currently pursuing a second Master’s degree in IT Project Management—because learning never stops.
Heather teaches aspiring and current Product Managers how to scale their skills and lead with confidence—both through her consulting work and as host of the Beyond Product Management Podcast, where she explores the intersection of product and the everyday world (which, it turns out, is pretty much everything). But more than that, she helps founders figure out if what they’re building will actually work—before they waste years on the wrong thing.
John Miller has spent over 20 years in Information Technology, with deep expertise in Cybersecurity. He has a BS in Computer Engineering from the University of Pittsburgh and a MS in Cybersecurity and Information Assurance from WGU. He holds his CISSP (Certified Information Systems Security Professional) from ISC2 and both the CEH (Certified Ethical Hacker) and CHFI (Certified Hacking Forensic Investigator) certifications from EC Council, and is currently working toward his OSCP from Offensive Security.
John’s superpower is making cybersecurity accessible. He translates enterprise-level security into practical, affordable solutions for small businesses—because every founder deserves to sleep at night knowing their business is protected.
How We Work
We’re not consultants who hand you a report and disappear. We come in and help you build the systems, validate the models, and secure the foundations that make your business sustainable.
We create customized solutions because no two founders are the same. And we’re on a mission to make this accessible to everyone who needs it—especially the founders who’ve been told they need six-figure budgets to get real help.
Your business should fuel your life, not drain it. Let’s build it that way.